UNIT 1

Steve Reynolds

2025-12-23

Google

Can I give them ten stars? I am a new bike rider and safety was paramount in the gear I chose. After watching a ton of very positive reviews on the Aura helmet, I got it, but then surrounded it with all the other excellent Unit 1 gear (lights, etc.). Had a couple of hiccups with the lights and wrote in. Enter Valentina - a remarkable, very present, patient person who walked me through everything both in email and one video conference. These guys talk the talk and walk the walk. If you're looking for high quality stuff for your ride and customer service to back it all, Unit 1 is it.

Fabrizio Martín Medina Loza

2025-12-22

Google

I own the Aura helmet and Smart Lights, and the Remote is incredibly useful. Being able to control light signaling and the brake light feature makes riding feel easier and safer. The remote power feature is my favorite, turning all my Unit 1 gear on and off with one button just makes everything so much more convenient.

Tonicka Hudson

2025-12-11

Google

Unit 1 is phenomenal! Their customer service is top notch, and very responsive. I had an item get lost in the delivery process, and they made sure to make it right. Aside from that, I feel exceptionally safe while you’re using my E bike. All of their items were easy to set up and pair. I look “super cool” and SAFE with my coordinating aura helmet with AirTag holder, winter liner, bug net, adaptive visor, and turn signal remote.

Jordan Sinclair

2025-12-06

Google

⭐️⭐️⭐️⭐️⭐️
Amazing helmets and accessories loads of options light adjustments and controlling modes for helmet the turn signals defentaly save life's!. Had a problem with helmet nothing major but a defected mode but then had a genuinely outstanding experience with UNIT 1’s customer service recently. Valentina Orellana went above and beyond to help me out—handling everything with care, speed, and real attention to detail. She made sure my helmet was replaced without any hassle, and there was also a gesture of goodwill included that was brilliant and something I honestly didn’t expect to be able to get. That kind of effort speaks volumes.

Valentina deserves full credit for the hard work—she really took ownership and made sure everything was sorted. When she was off, her manager Mia picked up on her emails just to let me know things were on track and to reassure me that all feedback was being passed back to Valentina so she got the recognition she was due. Mia was polite and professional, and it was clear the whole team cared.

level of service deserves recognition. Thanks again to everyone involved unit 1 team rock especially Valentina and Maria👌

Steve Falcon

2025-12-04

Google

I have been using my AURA helmet now for about 3 months or so and I love it! It feels great and the construction is superior to any other helmet I've used to date. I had some minor issues with pairing the helmet with the remote right out of the box, but I scheduled a call with Ana in customer service and she helped me fix it! EXCELENT customer service - I would not hesitate to recommend this helmet to anyone!

Cristina Moreno Del Castillo

2025-11-25

Google

I got my Neon Helmet and I love it. Unit 1 also has great customer support which I really appreciated ! I got a unit1 remote that wasn’t working properly and within hours of contacting their support they sent a new one. I’ve set it up now and it is great! Would recommend

Miguel Miranda

2025-11-24

Google

I own three generations of UNIT1 helmets—Faro, Aura, and Neon—and have seen consistent improvements in design, weight, and functionality. The latest Neon is lightweight and offers advanced safety features like an NFC emergency tag, making city cycling safer. Aura works well for various types of cycling. Customer service is outstanding, always responding within 24 hours and resolving issues promptly. The company's leadership shows in their strong product quality and vision. I'm confident investing in their ecosystem by buying their products and look forward to future product releases. All the best UNIT 1 team!

Iván Moreno Russi

2025-11-24

Google

I had a few issues with the products, but that's when the magic happened: I received excellent customer service. The agent went out of her way to resolve my problems; she was quick, thorough, and very kind. I have absolutely no complaints; what seemed problematic was resolved quickly and with excellent personalized attention.
I received more than I expected. First-class service, nothing to complain about. It rivals the best companies in the world.
Thank you for everything.

Detlef Lauer

2025-11-22

Google

Ich habe seit ca. 3 Jahren den Faro Helm von UNit 1. Leider hat jetzt die Elektronik versagt. Obwohl ich den Helm in einem Fahrradshop gekauft habe und die Garantie schon vorbei war, habe ich den Support von Unit 1 angeschrieben. Ich bekam sofort eine Antwort mit detailliert beschrieben Lösungsvorschlägen. Leider führten diese nicht zum gewünschten Erfolg. Nachdem feststand, dass wir den Helm nicht mehr “zum Leuchten” bringen, hat Ana vom Support ein tolles Angebot für einen neuen Helm gemacht. Ich durfte das Modell sogar frei wählen und habe mich für den Aura (wird schon von meiner Frau benutzt) entschieden. Danach wurde ich schnell und unkompliziert durch den besonderen Bestellprozess geführt und nun ist er schon unterwegs. Ich habe selten so einen tollen Kundenservice erlebt, schon gar nicht nach Ablauf der Garantie. Wir haben unsere Helme damals als Kickstarter Aktion gekauft und waren ein bisschen skeptisch, ob es im Problemfall Hilfe gibt. Das können wir klar mit einem Ja beantworten. Die Unterstützung ist absolut Premium, genauso wie die Helme. Vielen Dank Ana und Supportteam

Behnam Vadi

2025-11-06

Google

I backed the Unit 1 Aura Helmet on Kickstarter, and it’s been one of those rare tech purchases that actually delivers on the promise. The integration between the helmet and the Unit 1 lights is seamless — it’s like riding with a personal safety system instead of just a helmet. The tech has been rock-solid, the battery life impressive, and the visibility in low light is next-level.

I also picked up a Sparky helmet for my daughter, and she absolutely loves it. It’s lightweight, well-ventilated, and she actually wants to wear it. Between the design, comfort, and safety features, it’s been a total win for both of us.

Noah Cowperthwaite

2025-10-09

Google

I was an early contributor to the kickstarter campaign for unit 1's second helmet, the Aura. It took a while but was well worth the wait! I'm now on my second helmet from them, after the first saved my noggin in a crash. Never mind that it has lights, it's rated #17 out of the 281 helmets tested by Virginia Tech this year. But I do love the lights, because even when I forget to bring my front or rear bike lights, I've got something illuminating me.
*smile not included, but guaranteed

L S

2025-10-02

Google

I have the unit 1 backpack and the Faro helmet. For convenience sake I would like to review rhe entire unit 1 ecosystem.
This is the perfect backpack for bikers. It is made of a canvas like material that is very easy to clean and totally waterproof. It has a dry compartment at the bottom that I use to store my lunch and nothing whatsoever leaks into the main compartment. There are many pockets on the sides suitable for left and right handed individuals. I like the magnetic snap on light. It is absolutely awesome when I ride with it. Everyone can see me biking a 200 feet away. When I couple this with my Faro helmet with its customizable light patterns, I feel very visible and safe. Moreover it is MIPS certified and has a crash alert notification system as well. The super cool part is that when I use the turn signal that comes with the helmet , the lights in my backpack and my helmet also indicate my turning direction.
The backpacks comes with a free tech pouch and a padded laptop compartment. I had a problem with a missing tech pouch and their customer service immediately responded and sent me one. Top notch service. I would sincerely recommend the backpack and helmet. I have placed them in hospital closets and other places and have always been able to clean them well. The strap for attaching your helmet to the backpack is very useful. The only drawback is that the hel.et is pricey but you get the quality you pay for!