Free Motion Tenerife T3

Hallo Dominik,
Es tut uns leid dass du Probleme mit deinem Mietrad hattest und unzufrieden warst mit unserem Service.
Wir warten alle unsere Räder vor jeder Vermietung, aber Pannen können leider manchmal trotzdem auftreten. Im Falle einer Panne bitten wir unsere Kunden unsere Notfallsnummer zu rufen und das Rad umgehend in eine unsere Werkstatt zu bringen, wo wir den Fehler beheben oder ein Ersatzrad anbieten können.
Wir verstehen, daß du das Rad erst am Ende des 2. Miettages zurückgebracht hast, und hatten daher leider keine Möglichkeit hatten, das Problem zu korrigieren. Wir vertstehen natürlich, daß du das Rad am 2. Tag nicht mehr nutzen konntest, und unser Shoppersonal hat daher einen vollen Miettag rückerstattet. Bitte kontaktiere suppor@free-motion.com um die Kompensation für den ersten Miettag zu besprechen.

Es tut uns leid, dass du unzufrieden warst mit unseren Service und wir bitten um Entschuldigung wenn unser Personal unfreundlich war.
Kundenservice ist uns wichtig und wir sind stets bemüht für jeden Kunden das beste Rad zu finden. In der Hochsaison sind viel Modelle voll ausgebucht und es ist daher leider nicht immer möglich die Grösse des Rades zu testen, weil wir nicht alle Modelle und Grössen im Shop haben. Wenn du das Rad reservierst wird die Rahmengröße daher automatisch aufgrund der angegebenen Körpergrösse und dem gewählten Modell berechnet. Gerne kannst uns auch via support@free-motion kontaktieren und unser Support Team wird die gerne behilflich sein.

Hallo,

vielen Dank für euer Feedback!
Es freut mich sehr zu hören, dass ihr mit den neuen Gravelbikes zufrieden wart und dass die Routenberatung euch geholfen hat,
dem Trubel ein bisschen zu entkommen.

Ihr seid jederzeit wieder herzlich willkommen!

Team Free Motion

Hi Wouter,

Thank you very much for your great review!
We’re glad to hear you enjoyed the bike and our service and that everything worked out smoothly, even on short notice.

We hope to see you again soon for more rides under the Canarian sun!

Best regards,
The Free Motion Team

Hello Sheldon,
I am sorry that you were unhappy with our service and that the bike model you requested was not available in your size.
We renew our rental fleet annually with the latest models and list these new models on our website as soon as their delivery dates are confirmed. Many of our clients book their bikes months in advance and wish to reserve any model that will be delivered in time for their requested rental dates. If you arrive at the shop without a reservation, our shop staff will suggest any bike models available in your size at the time. Unfortunately, not all models listed on our website will be available at short notice.
We therefore recommend you reserve a bike in advance, especially during high season (October – April).
This is to ensure that the requested model is available in your size. Reserving a bike ahead of time also speeds up the pick-up process because the bike will already be ready and prepared for you.

Hello Dario,

We are sorry you were unhappy with our service and with the additional charge for the late return of the bikes. Your feedback is important to us, and we have investigated your complaint with our staff on location.
I understand our shop staff accommodated your request to collect all 3 bikes on the evening before the contracted rental date, and our shop manager approved an additional discount on all purchases you made.
Unfortunately, a late return of the bikes considerably affects not only our business but also any clients renting the same bikes on the day after your contracted return date.

All our rentals are by the day, and clients can collect their bikes on the first day of the rental and need to return them before closing time on the last rental day. This is to ensure we have enough time to clean, service, and transfer the bikes for their next rentals. Failure to return the bikes on time affects our operations and other clients who might have to wait for their bikes.

In accordance with our rental terms and conditions, we therefore charge up to twice the daily fee if a bike is returned late or on the next day, and always call our clients 30 minutes before the shop closes if their bikes are not returned yet.
https://www.free-motion.com/en/tenerife/terms-conditions

Hello Falex, thank you very much your kind feedback!

I am sorry to hear you were unhappy with your rental bike.

During high season many of our bikes are fully booked and we need to give priority to longer term rentals.

This is why we can accept single-day bookings only on the day before the rental and subject to availability.

For first-time rentals, the frame size is selected automatically based on your body height, but we understand that everyone is different and some riders might prefer a larger or smaller frame. Please mention this next time you are renting a bike with us and we will make sure to select the preferred frame size if available.

We also ask our clients to test and report any issues with the bike straight away and will do our utmost to fix the problem immediately so you can enjoy your day on the bike. :)

We service our rental bikes before each rental, but our mechanics are only human.- Mistakes occasionally happen but we will do our best to rectify any problems before you start your ride.

Daniele, thank you for your words. We are so happy that #TeamFreeMotion was able to help you and your group have a perfect ride on Tenerife. We hope to see you all soon!

Hola, Natali,

¡Gracias por tu comentario! Nos alegra que hayas encontrado la bicicleta de carretera que buscabas y que el proceso haya sido rápido.

Aunque no hacemos reservas por teléfono, estamos encantados de ofrecerte asesoramiento y mantenerte informado sobre la disponibilidad. Si necesitas algo más, no dudes en contactarnos. ¡Esperamos que hayas disfrutado tu día en Tenerife!

Saludos,
#teamFreeMotion

I am sorry the bike you booked was too big for you.
When you reserve your bike online, the frame size is automatically selected based on your height and the model you have chosen.
We understand that all clients are different however, and some might prefer a bigger or smaller frame than recommended by the manufacturer.
If you are unsure about the frame size shown in your booking confirmation, please contact suppor@free-motion.com and we are happy to change the size or model as required.
For logistical reasons, we can only reserve the model and size as specified in your booking confirmation.
A change to a different size at the time of collection is subject to availability at the time.
During high season, however, we are often fully booked and a change to a different size is not always possible.
Please appreciate that our shop staff did their best to find a solution for you by changing the frame size twice during your 3- day rental.
I apologise again for any inconvenience caused.

Hi Andreas,

Thank you for the wonderful review! We're thrilled to hear that you had a seamless experience with our team and that everything was up to your expectations. We look forward to serving you again for your next ride!

Best,
#teamFreeMotion